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CCTV Repairs & Maintenance

Like every piece of equipment, security cameras need regular servicing. Dust, smoke haze and cobwebs build up over time, reducing the clarity of your images.

Sublime Technologies not only install security cameras throughout Brisbane and South-East Queensland, we also service, repair and maintain them for you either on-call or through a regular maintenance plan.

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Sublime have Maintenance plans for CCTV (Gold, Silver and Bronze packages). Whilst part of the plan is to service and clean their cameras at 6 or 12 monthly intervals, it covers more than just cleaning of dust, cob webs etc. Some things that the maintenance plans offer are:

CCTV – Quality Maintenance Plans

To ensure your security products are working to their optimum performance, Sublime Technologies can provide you with a Quality Maintenance Plan to suit your needs and budget.

Choose from one of the three levels of support (Gold, Silver & Bronze) and ensure you get the most out of your CCTV system.

Gold Silver Bronze
Maintenance

  • Preventative maintenance on equipment per Australian Security Standards.
  • Spring Clean to site – Vac/Dusting of equipment to maximise lifespan.
  • Re-focus, angle and securing of equipment, data storage capacity checks as needed during inspections.
  • Free recommendations.
 Every6 months

✓

✓

✓

 Every6 months

✓

✓

✓

 Every12 months

✓

✓

✓
PhoneTech / Remote Support

  • Week Days 8am-5pm (EST) Remote access to Sublime PhoneTechs for support regarding use of equipment, queries, footage backup and step-by-step instruction.
  • Weekly remote system check to ensure cameras and hard drives are working.
  • Failure monitoring alerts via email if system encounters a fault.
  • Continuous remote view online status and support if system goes offline.
 ✓

✓

✓

✓

 ✓

✓

✓

✓

 X

X

X

X
ONSITE Technical Support

  • First 30 minutes free on two separate technician visits to site.
  • Priority customer service.
 ✓

✓

 ✓

✓

 X

X
Emergency

  • Emergency technical support – After hours phone and email technical support.
  • Remote technical management with dedicated contact email address.
  • Rapid response due to failure of camera, hard drive, DVR system.
 ✓

✓

✓

 X

X

X

 X

X

X
4 Hour Inclusive Adhoc Technical Support

  • 4 hours technical onsite support to ensure you have the in-house support when you need it.
  • Additional maintenance service visits for commercial and industrial premises.
 ✓

✓

 X

X

 X

X

 

When you need to install, service repair or maintain a CCTV security system, talk with us to find the right solution to meet your needs.

 

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