FAQ

• Are Solid GPS Trackers compatible with all vehicles? 

Yes, a Solid GPS Tracker is designed to be compatible with various vehicles, including cars, trucks, motorcycles, caravans and even assets like trailers or valuable equipment. 

•  How do I set up my GPS Tracker? 

1. Take out your Solid GPS tracker and place it on charge until the red LED extinguishes. 
2. Flick the switch on the side of the unit away from the charging port with the SIM card opener to turn on. 
3. Place your unit near a window to calibrate. 
4. Download the Solid GPS App, log in and go to your dashboard. Check your email for log in info. 
5. Check to see if it’s connected after 5 minutes. 
6. Place Solid GPS in your vehicle on the correct side up. 

• Where should I put my GPS Tracker? 

Avoid places that are fully enclosed by metal such as a metal toolbox, trailer, etc. Recommended places include under the seat, in the glove compartment, in the boot, or inside the carpet lining.   

• How long is the battery life? 

On average, Solid GPS lasts for 3, 6 or 12 months depending on how often your vehicle moves and the battery size ordered. You will receive a reminder when your Solid GPS tracker gets close to running out of battery then you can easily recharge it with our included Micro-USB cord. There’s an option to upgrade the battery life that can last for 6 or 12 months when ordering the larger or mega battery variant. 

• How do I set virtual boundaries? 

1. In your account settings, select  “Add New Device Boundary”. 
2. Click on the “add boundary” button at the top of the map and draw your boundary. 
3. Name your boundary in the text box below the map. 
4. Select which type of alerts you’d like to receive and press the tick. 

• What is Watch-Dog mode?  

Watchdog mode creates a temporary boundary around your last GPS point. When your tracker next moves, that triggers watchdog mode, alerting your email and phone and activating emergency mode. To turn on “Watchdog mode” flick the corresponding button on your dashboard to green.